BYKOV ATELIER
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F.A.Q.
F.A.Q.
Q: How do I place an order?
A: you can Place an Order directly on the website by adding your chosen product to the shopping cart. Next, you will need to enter your order details, after which you will be contacted by e-mail to pay for the order.
Q: What payment methods are there?
A: For orders in Tver - cash/non-cash at the meeting, cash/non-cash shop (address) for orders in Russia - Bank cards (Tinkoff).
Q: If I am from Tver, where can I pick up my order?
A: Delivery in Tver - free, personal meeting at any convenient place.
Q: is There any delivery in Russia, price?
A: Yes, the delivery price in Russia is 350₽.
Q: How long to wait for the order to be sent?
A: Usually within 24 hours, the order must be shipped. But there are cases when sending an order may be delayed, in which case it takes up to 2 days to send the order.
Q: How do I track the package?
A: The track number is sent to the customer's e-mail (if the purchase was made via the website) or in personal messages (VK, DM Instagram) immediately after sending.
Q: When can I get a refund for an order?
A: We only refund money for an order if it is defective. All other submissions are not considered.
